Paying with Credit Card (Monthly) vs. Contract
By default, customers are billed monthly on the credit card they have added to their account. Paperspace also offers the ability for customers to pay upfront for longer term contracts. This is common in scenarios where a purchase order is required by an organization to remit payment for services. If this is required, please contact our sales team.
Help with Payments
Can I have a refund?
We do not offer refunds. If there are extenuating circumstances, contact support.
Why do I need to verify my account?
In some cases, we will ask you to tell us a little more about your use of Paperspace to make certain features and machine types available or for you to continue to use Paperspace.
You may be requested for some degree of verification for multiple reasons. This is to prevent abuse of Paperspace service and continue to give our customers the best experience.
This means that you may be asked for a photo ID to verify your purchase of a subscription, contact information, and or more information about how you plan to use Paperspace. Paperspace will never ask you for your credit card number over email. Please do not send us photos of your credit card or your entire credit card number!
Once verification is requested, we ask that you please provide the requested information within 24 hours to maintain access to your account. Paperspace reserves the right to decline services to users who do not verify their accounts.
Can I have an extension on the due date of my bill?
We do not offer extensions. We charge the account on the first of the month. If your account remains past due, your account will be suspended. If you need more time to pay your bill, contact support.
My credit card expired or was declined, so my payment failed. How do I prevent my account from being suspended?
Prevent your account from being suspended by making a payment. You can add a new payment method or update an existing payment method.
If there is an outstanding balance on the account, your updated card will be charged within 24 hours. Otherwise, your card is charged at the end of the monthly billing cycle.
Why was my credit card declined?
There are many reasons why a card may be declined, but banks typically don’t pass this information along to Paperspace. It is also not unusual for a card to work in some situations and not others. We recommend that you contact your bank. They should be able to tell you more about the declined payment and root cause.
I want to try Paperspace, and/or I have Account credit (from a referral or promo code), so why do I need to enter a credit card?
Billable products & services will always deduct from your positive account balance first. If you run out of credit and this balance becomes negative, we need a way of collecting payment. For this reason, all Paperspace accounts must have a valid card on file to use Paperspace resources, even if you have credit on your account.
How do I know I can trust Paperspace with my payment information?
Paperspace does not store your card information in our database. Instead, we use a payment processor called Stripe to process and record all payment transactions. Stripe has been certified to the most stringent level available in the payments industry. Learn more at https://stripe.com/docs/security/stripe.
When adding a card, all information you have entered in Paperspace is encrypted and passed to Stripe.
Authorization Holds: I haven't purchased anything yet, and/or I have enough Account credit, so why do I see a "Pending" charge(s) on my card?
Paperspace uses Authorization Holds to help mitigate the abuse of services. Most card companies show these transactions as “Pending.”
Paperspace issues an Authorization Hold transaction every time a card is added or re-added. Authorization Holds also occur whenever a Core machineis created on a new and/or has not established billing history with Paperspace. These transactions happen automatically, and they are typically released immediately upon success.
It is important to understand that Authorization Holds are not regular charge transactions in that they do not withdraw money from your card. They are designed to ensure the specified amount is available by placing a "hold" on the funds. Depending on the bank that issued your card, you may never see them appear at all.
Paperspace also reserves the right to occasionally place manual Authorization Hold(s) on your payment source, depending on Account balance changes, Service Limit Increase requests, and other activity. This generally applies only to brand new Accounts and/or those having no billing history with Paperspace.