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Late Payments

Paperspace has a monthly billing cycle. On the first calendar day of each month, we invoice and charge accounts for the previous month’s resource usage, applying promo code credit and taxes when applicable.

Past Due and Suspended Accounts

When we charge accounts on the first of the month, we take the following steps in this order:

  1. We apply any credits to the balance.

  2. If there is a balance remaining after credits, we charge the account’s credit or debit card.

  3. Past due accounts. If there are no valid payment methods on file to cover an outstanding balance, the account is past due, at which point:

  • We email the account admin(s).
  • We place the account on hold, which prevents creating new resources.
  • The account’s existing resources continue to run.
  • To restore a past due account, the account owner needs to log in and pay the balance.
  1. Suspended accounts. If an account continues to remain past due beyond 72 hours, we email the account owner and the account is suspended, at which point we power down the account’s resources. To restore a suspended account, the account owner needs to log in and pay the balance.

  2. If an account remains suspended for 60 days, all of the account’s resources are permanently deleted and cannot be recovered.

Help with Payments

Can I have a refund?

We do not offer refunds. If there are extenuating circumstances, contact support.

Can I have an extension on the due date of my bill?

We do not offer extensions. We charge the account on the first of the month. If your account remains past due, your account will be suspended. If you need more time to pay your bill, contact support.

My payment failed. How do I prevent my account from being suspended?

Prevent your account from being suspended by making a payment. You can add a new payment method which will re-process your payment.

Why was my credit card declined?

There are many reasons why a card may be declined, but banks typically don’t pass this information along to Paperspace. It is also not unusual for a card to work in some situations and not others. We recommend that you contact your bank. They should be able to tell you more about the declined payment and root cause.