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Paperspace Support

Learn how to get in touch with Paperspace Support.

Paperspace provides two levels of support:

Support LevelAvailabilityIncludes
StandardFree for all customersTicket-based support accessible 7 days a week
EnterpriseBy contractTechnical infrastructure assistance, best-effort third-party software support, and a team of customer success managers

If you are a business that requires Enterprise level support, please contact our Customer Success team here

Where to Open Tickets

For account questions and technical problems, you can open a ticket. The ticket form is available here. You can also find it by clicking the by clicking Contact Support from the help slideout in the console.

Before Submitting a Ticket

To help you resolve issues as efficiently as possible, we recommend you take the following steps as you prepare to submit a ticket:

Check the status page

Before opening a ticket, especially if you experience a delay or connectivity issue, check the Paperspace status page to see if the problem is caused by a system-wide issue.

Search for answers

Some problems require a support ticket, but we have solutions to many problems already documented. Look for relevant information using Paperspace Docs search, which combines results from product and account management documentation. You can also browse our forum.

If you’re unable to find an answer there or from a more general Internet search, the following instructions will help you open a ticket.

Include the right information

The sooner our support agents have the information they need to troubleshoot, the faster they can help you. Consider the items below and include the information relevant to your situation in your ticket:

  • Explain what you want to do and what you expect to happen.
  • If you ran into a problem, describe it as specifically as possible.
  • Walk through the steps that lead to the problem as you write them.
  • If you encounter error messages, include the specific text.
  • Take and attach screenshots where it makes sense.